She is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness.
With over 20 years' experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia.
She is also the author of Effective Customer Care, published by Kogan Page.