There's always going to be the next best thing that everyone is talking about, no matter what it is in life.
One minute you could be doing one thing and believing it's what everyone thinks you should be doing, the next someone new is bringing something to the table that nobody has thought about before, and this keeps happening year after year.
It's evolution, and one of the main areas in life that this is happening is business. There's always something new and weird and wonderful that experts think you should be trying.
But we also know that not everything is going to work for your business, and it might be that you try something, and it becomes a complete waste of time and money.
But at the same time, you won't understand what's going to work for your business until you try it, and you can usually gauge what's going to be good or bad before you even try it.
But to save you the hassle of trying to figure some of these out, we've created an article full of new and improved hacks, that should hopefully help your business to improve as the months go on.
Most of them have a small cost involved, but as with everything with business, some of them might require you to dig into your pockets just a little bit. So keep on reading, and let us show you what we think you should be doing.
Shipping & Deliveries
Shipping and deliveries is by far one of the hardest things to master, simply because you're sending products to one place, and it's pretty much out of your hands as soon as it leaves your place of work.
Now this all depends on who you've been relying on so far, and how much you've been spending on it, but there are ways that you can save a lot of time and money.
Granted, for a business this one might carry more risk, because we all know that sometimes a parcel can go for a wonder, and never actually end up where it's meant to end up.
Parcel delivery is something that you most likely outsource to one company at the minute, or it's something that you manage in house. But if you follow the link we've just provided, you will find an excellent new hack that might just save you a ton of time, and a ton of money.
It entails a little comparison of different couriers that would be able to deliver your parcels for you, making sure that you get the best price. You have to take this with a pinch of salt, because even if you're running it in house, something is always going to go missing, or end up with the wrong person.
Doing it all in house is far more expensive as well, and we really do believe that this is the next best thing in terms of customer satisfaction with delivery times and services, and the money involved. Check it out and see what you think!
Customer Care is also something that you really need to be focusing on, because most customers will always check out the reviews before they chose to use your company, and boy do people like to leave a bad review every now and then.
All you have to do is send an email with a condescending tone, and you could have a work of bad reviews on your hand. So to maximise customer care, and to make sure that you're always meeting their expectations, there's a few things that you can do.
The first is make sure that you're recording every single complaint, and using it for training purposes. If you have hired employees, then you have to think about what training you have done with them.
You will have trained them to do their role, but will you have actually trained them to deal with customer complaints and issues? Chances are you probably haven't, and it's only going to come around and bite you, because when you hire employees you hand everything over to them.
So first of all, think about sending them on training courses if you haven't done already. It might only have to be a day thing, or it could be something you manage in house. The difference in customer care will be incredible, and you'll be able to watch your reviews go up and up, and only the positive ones.
The next is to use that negative feedback and turn it into constructive criticism. So many businesses end up ignoring customer complaints, blaming it on the customer themselves.
When in fact, it's probably the situation itself that staff can be educated on, making sure that it doesn't happen again. Blaming the customers behind closed doors for every negative complaint is not a trend you want to follow!
Financial Tracking & Investment
Financial tracking is something you're most likely going to have become an expert at…so you think. Financial tracking for a growing business becomes ever so hard, even with the help of an accountant.
Because whilst the accountant will understand your books, you will understand the plans you have for your business, the profit you want to bring in, and how you can do that. But sometimes having the monthly figures from the accountant is not what you need.
You need daily updates in trends and patterns that you can follow, and the best way to achieve that is to use tracking software that will give you everything in black and white.
You can see where your sales are coming from, you can see what losses you're having in a day and where they're coming from, and you can see what targets you need to be able to meet in the day.
You can then think more closely about investments and how to get the most out of them, and how it might further grow your financial gains.
So those are just a couple of hacks for you that we hope you like and can take on board! There are plenty more out there on the Internet for you to follow.