In all the talk of optimizing business solutions, integrating AI, curating the best SEO package, or developing a great graphic design portfolio for your business, it’s easy to forget the baseline necessity of your firm - servicing the industry you’re part of and the costumers that use it. Do you really care about how heartwarming, inspiring and clever your local mechanic is if they can repair your car well and do so for a reasonable price?

That’s not to say all of those prior priorities are unnecessary or even a waste of time, but sometimes we just have to get back to basics and focus on what really matters, especially when renewing our business plan and looking to the future. Much like nothing really gets done without a good routine, no innovation can happen without solid fundamentals.

After Covid, the hospitality industry has undergone various shake-ups and for good reason. Instead of redefining how to approach the future, however, we have one very simple question - how hospitable is your hospitality firm? How can you define that? In this post, we’ll discuss that and more:

Convenience For Guests

Let’s run through a few ways convenience is necessary, because who wants to find hospitality grating and frustrating to deal with? To start, are you providing adequate parking or transportation services? How's the check-in process - a total headache or relatively peaceful, perhaps even app based or with reception desks for convenience and choice? Don't make guests wait around or jump through hoops just to get to their room. Little virtues like having a readily available luggage cart or offering to help carry bags can go a long way too. Always centre the guest, as they just want zero hassles from the time they walk through your doors until they depart. That can also lead you to install utilities like the best possible guest messaging app for convenient communications..

Obvious Safety Standards

Safety and security might not seem as warm as a firm handshake, but arguably, they’re more hospitable values than any chocolate on any hotel room pillow. Having proper safety protocols, equipment, and guidelines in place shows you take guest well-being seriously. Remember, it can't just be behind-the-scenes - make sure these practices are clearly visible where you can. Post inspection certifications, have safety equipment easily accessible, clearly mark emergency exits, and have a doorman as part of your local security. People feel more at ease knowing they can sleep easy within your space, or dine comfortable in that area.

Appropriate, Well-Priced Accommodations

Sure, the basics like clean rooms, working fixtures, and a decent continental breakfast are nice to have. But what extras can you offer to offer a little more without having guests pay through the nose for it? A well-stocked minibar, comfortable robes, extra pillows, quality cute travel toiletries - these are the little touches people appreciate and that ultimately keep them returning. If you also offer simple pricing with inclusive elements or package deals, guests never feel like you’re trying to nickel-and-dime them from day one. That counts for a lot.

With this advice, you’ll be certain to offer guests the best hospitality possible.